Hospital Policies

Hospital Policies

Scheduling Appointments

To ensure that all of our patients receive the care that they need, we ask that you schedule an appointment for all routine, non-emergency visits. Scheduling appointments allows our staff to better handle all of our patients’ needs in an efficient and timely manner. Due to an increase in demand for our services, we are now offering urgent care exams to our clients without an appointment. Visit our home page for our urgent care hours. Please be aware that on certain days the demand for urgent care exams is high and we may need to stop seeing urgent care exams earlier than our posted times. To schedule an appointment, please call one of our knowledgeable staff members.

Scheduling Surgeries

All of our routine surgeries are scheduled Monday through Friday. When you call to schedule a surgical procedure, one of our friendly staff members will schedule a surgery appointment before 9:00 am. At the appointment, you will be able to meet with one of our skilled veterinarians to go over the surgical procedure and any questions or concerns you may have. The night prior to the surgery, your pet should not receive any food after 9:00 pm. Water is acceptable. We know your time is valuable and suggest that you allow at least 15 minutes for your pets pre-surgical appointment.

On the day of surgery, your pet will be at our hospital all day and will be monitored by one of the technicians to ensure that the recovery process is safe and comfortable.

When your pet is ready to go home, you will meet with a veterinarian or skilled team member again to discuss post-surgical animal care including any medications that will be administered at home.

If you have any questions regarding the surgery process or just general questions, please do not hesitate to call to speak with one of our friendly and knowledgeable staff members.

urgent care

Our urgent care examination fee is $115. The urgent care exam fee does not include diagnostics, treatment or prescribed medication. There is no separate exam or walk-in fee associated with the urgent care visit, however, we do require a $150 deposit for all new clients checking in for an urgent care visit. Urgent care service will be provided on a first-come, first-served basis between appointments. Our technical staff will offer triage assessments on our more critical or emergent cases to determine how quickly the patient needs to be seen by our veterinary team. All emergency cases will take priority over urgent care exams and appointments. Please be aware that on certain days the demand for urgent care exams is high and we may need to stop seeing urgent care exams before our posted time.

Cancellation and No-Show Policy

We understand that there may be times when you must miss an appointment due to emergencies or obligations from work or family. However, when you do not call to cancel an appointment, you may be preventing another patient from getting much-needed treatment.

If an appointment is not canceled at least 24 hours in advance or a scheduled appointment is missed, your account will automatically be charged a $78.00 cancellation fee.

Due to the large block of time needed for surgery and dentistry, last-minute cancellations can cause problems and added expenses to our office.

If a surgery or dental procedure is not canceled at least 2 days in advance, your account will be charged a $50.00 cancellation fee.

If a surgery or dental procedure appointment is missed, your account will be charged a $100.00 no-show fee.

A $100.00 deposit will be required for all new client/patient surgeries and dental procedures. The deposit amount will go towards the cost of the surgery or dental procedure at check-out.

All clients will be required to leave a $50.00 deposit per pet if they are scheduling multiple pets for a surgery or a dental procedure on the same day. The deposit amount will go towards the cost of the surgeries or dental procedures at check-out.

Prescription Refills

As a convenience to our clients, we offer call-ahead prescription refills. Please call our clinic and provide our staff with 24-48 hours advanced notification for all medications. Please note that some medications require doctor approval and/or additional diagnostic testing. Providing the staff with the most current contact information will allow us to reach you in a prompt manner if any questions may arise.

Payment Options

Klaich Animal Hospital would like to thank you for giving our clinic the opportunity to provide animal care for your pet. We understand that caring for your pets can be expensive, especially when an emergency may arise. Because full payment is due at the time of service, we offer a variety of payment options. We accept cash, check, visa, mastercard and carecredit.

Carecredit is a personal line of credit accepted by many health care providers including veterinarians that offers convenient low interest rate or deferred interest payment plans. If you are interested in applying, you can visit www.carecredit.com to fill out an online application, or you may complete an application at our office. A current drivers license and major credit or debit card are required to process any application.

If your pet is in for a major surgery or needs to be admitted into our hospital for expert care, a deposit may be required.

Urgent Care Hours

Mon-Fri: 7:30am – 2:00pm
The demand for urgent care daily is high and we may need to stop seeing urgent care exams due to time and staffing constraints.

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