Hospital Policies

Please review the Klaich Animal Hospital policies for scheduling appointments, scheduling pet surgeries, pet boarding Reno policies and information, prescription refill policies, and payment options. These sections will provide information about the policies of our Reno animal hopsital and how to utilize the services that Klaich Animal Hospital utilizes.

Pet Boarding Reno Animal Hospital

If you’re using our pet boarding Reno facility and animal hospital for the first time, please carefully review the information below and the related policies. This detailed guide will let you know what items to bring for your Reno pet boarding and what to expect when you drop off and pick up your pet again.

Scheduling Appointments

To ensure that all our patients receive the care that they need, we ask that you schedule an appointment at our Reno animal hospital for all routine, non-emergency visits. Scheduling appointments allows our staff to better handle the needs of all our patients in an efficient and timely manner. In order to provide optimal care with the increased demand for our services, as of August 1, 2019, we are now offering urgent care service to our clients without appointments. We sincerely appreciate your understanding and ensure this is to better your experience. We have provided two convenient options for scheduling Reno vet appointments at our animal hopsital; both online and over the phone. Our Pet Portal allows you to easily schedule your appointment through our website, but please allow 24-48 hours to process your request. If more prompt service is needed or calling is more convenient for you, please feel free to call anytime during our regular business hours. One of our friendly and knowledgeable staff members can assist you in arranging an appointment that fits within your schedule.

Scheduling Surgeries

All of our routine surgeries are scheduled Monday through Friday at our Reno animal hospital. When you call to schedule a surgical procedure, one of our friendly staff members will schedule a surgery appointment before 9:00 am. At the appointment, you will be able to meet with one of our skilled veterinarians to go over the surgical procedure and any questions or concerns you may have. The night prior to surgery your pet should not receive any food after 9:00 pm, but water is acceptable. We know your time is valuable and suggest that you allow at least 15 minutes for your pets pre-surgical appointment.

On the day of surgery, your pet will be at our Reno animal hospital all day and will be monitored by one of the technicians to ensure that the recovery process is safe and comfortable.

When your pet is ready to go home, you will meet with a veterinarian again to discuss post-surgical care, including any medications that will be administered at home.

If you have any questions regarding the surgery process, please do not hesitate to call one of our friendly and knowledgeable staff members.

Pet Boarding Reno Policies

The following is a list of the requirements for Reno pet boarding at Klaich. If you have any questions, please don’t hesitate to call our pet boarding office in Reno.

  1. All animals must be at least 4 months of age.
  2. In order to protect the health of your pet, we require documentation showing that all vaccines are current including Bordetella (kennel cough vaccine) in dogs.
  3. Ideally, the Bordetella vaccine should be administered at least 72 hours prior to boarding. If this has not been done, it will be given during boarding, although complete protection cannot be guaranteed. All vaccines that must be administered will be added to your bill at the time of discharge.
  4. We require a down payment for new pet boarding Reno clients with our facility. The down payment needs to be half of your estimated bill and will be applied to the full balance at the time of discharge.
  5. Even normally behaved pets can become destructive in unfamiliar surroundings, so please do not bring in personal items such as blankets and beds. We have plenty of padding and bedding to keep your pet as comfortable as possible while they are staying at our pet boarding Reno facility. Toys, chew bones, etc. can also get trapped in our drainage system; consequently, we ask that you do not bring them in.
  6. We feed a mixture of canned and dry Iams pet food once daily in the afternoon. If your animal is on a special diet, you are welcome to bring in his/her food, but we ask that you do not bring in his/her feeding bowls. Please clearly label all food containers and leave feeding instructions with the kennel attendant at check-in. If your pet will be receiving medications during his/her stay, please notify our staff at check-in. All medications need to be clearly labeled with your pet’s name and instructions. If your pet is diabetic please make sure to leave yourself enough time to speak with a doctor at drop-off. This ensures that your animal’s feeding and insulin schedule stays the same while they are boarding with our facility. There is an additional fee for animals being treated with medications and those that are diabetic, so please ask the front staff to notify you of our current pet boarding Reno fees.
  7. You may check-in your animal at any time during our regular business hours. You will be charged for the first day of boarding regardless of the time you checked your pet in. Our check-out time is 12:00 pm and any animals picked up after that time will be charged for that day.
  8. During the hours not specified as “business hours” there are times when boarding or hospitalized pets will be unattended. During many of these non-business hours, we have trained staff in attendance who are able to perform duties as instructed by our staff of veterinarians. The veterinarians, themselves, are in our Reno animal hospital both during and after-hours working on hospitalized animals dictated by the patients' needs. Those cases that are in need of constant, critical care and/or monitoring are advised to transfer to a facility that is able to care for those needs. It is up to the owner’s discretion how he/she chooses to comply with the recommendations of the veterinarian caring for their pet. In each and every case we feel our suggestions are always in your pet’s best interest.

Prescription Refills

As a convenience to our clients we offer call ahead prescription refills. Please provide our staff with 24-48 hours advanced notification for all medications and note that some medications require doctor approval and/or additional diagnostic testing. Providing the staff with the most current contact information will allow us to reach you in a prompt manner if any questions may arise.

Payment Options

Klaich Animal Hospital would like to thank you for giving us the opportunity to provide care for your pet. We understand that caring for your pets can be expensive, especially when an emergency may arise. Because full payment is due at the time of service we offer a variety of payment options. We accept cash, check, visa, mastercard and carecredit.

Carecredit is a personal line of credit accepted by many health care providers including veterinarians that offers convenient low interest rate or deferred interest payment plans. If you are interested in applying, you can visit to fill out an online application, or you may complete an application at our office. A current drivers license and major credit or debit card are required to process any application.

If your pet is in for a major surgery or needs to be admitted into our Reno animal hospital, a deposit may be required.

Login to your personalized Pet Portal to schedule routine appointments or access online resources.