Animal Hospital Policies

Please review the Reno, NV Klaich Animal Hospital policies animal care information, scheduling appointments, scheduling pet surgeries, prescription refill policies, and payment options. These sections will provide information about our Northern Nevada veterinary clinic’s policies.

Scheduling Appointments at Our Nevada Veterinary Clinic


To ensure that all of our patients receive the care that they need, we ask that you schedule an appointment for all routine, non-emergency visits.  Scheduling appointments allows our staff to better handle all of our patients’ needs in an efficient and timely manner.  Due to an increase in demand for our services, we are now offering urgent care exams to our clients without an appointment. Visit our home page for our urgent care hours.  Please be aware that on certain days the demand for urgent care exams is high and we may need to stop seeing urgent care exams earlier than our posted times. To schedule an appointment, please call one of our knowledgeable staff members.

Scheduling Surgeries


All of our routine Reno, NV animal care surgeries are scheduled Monday through Saturday at our Reno animal hospital. When you call to schedule a surgical procedure, one of our friendly staff members will schedule a surgery appointment before 9:00 am. At the appointment, you will be able to meet with one of our skilled veterinarians to go over the surgical procedure and any questions or concerns you may have. In order for us to provide the best animal care surgeries, the night prior to the surgery, your pet should not receive any food after 9:00 pm. Water is acceptable. We know your time is valuable and suggest that you allow at least 15 minutes for your pets pre-surgical appointment.

On the day of surgery, your pet will be at our hospital all day and will be monitored by one of the technicians to ensure that the recovery process is safe and comfortable.

When your pet is ready to go home, you will meet with a veterinarian again to discuss post-surgical animal care in Reno, NV including any medications that will be administered at home.

If you have any questions regarding the surgery process or just general questions about Reno NV animal care, please do not hesitate to call our Nevada veterinary clinic to speak with one of our friendly and knowledgeable staff members.

Prescription Refills


As a convenience to our clients, we offer call-ahead prescription refills. Please call our clinic and provide our staff with 24-48 hours advanced notification for all medications. Please note that some medications require doctor approval and/or additional diagnostic testing. Providing the staff with the most current contact information will allow us to reach you in a prompt manner if any questions may arise.

Payment Options


Klaich Animal Hospital would like to thank you for giving our Nevada veterinary clinic the opportunity to provide Reno, NV animal care for your pet. We understand that caring for your pets can be expensive, especially when an emergency may arise. Because full payment is due at the time of service, we offer a variety of payment options. We accept cash, check, visa, mastercard and carecredit.

Carecredit is a personal line of credit accepted by many health care providers including veterinarians that offers convenient low interest rate or deferred interest payment plans. If you are interested in applying, you can visit www.carecredit.com to fill out an online application, or you may complete an application at our office. A current drivers license and major credit or debit card are required to process any application.

If your pet is in for a major surgery or needs to be admitted into our Reno, NV animal hospital for expert animal care, a deposit may be required.

Login to your personalized pet portal to view your pets animal health information.