What’s New at Klaich?

Keep up with the latest happenings at Klaich Animal Hospital and new animal care information on Reno NV animal hospital policies.

We would like to thank you for your continued support throughout the last year. We are grateful that we have been able to provide care for your pets throughout the pandemic and we are looking forward to inviting all of you back inside in the near future. We have all gone through many changes recently and Klaich Animal Hospital is no exception. Below are some changes that we will be experiencing in the near future.

It is bitter-sweet to inform our clients that two of our doctors will be leaving our Klaich family. Both Dr. Kern and Dr. Allen will be leaving to expand their careers. Dr. Kern will be leaving for Idaho in June to pursue a dental residency and Dr. Allen will be moving to Ohio in May to work on her exotic’s specialization. We are saddened that they will no longer be with us but know that they will have great success in their future endeavors.

As of May 1st, we will be implementing a cancellation and no-show policy. We realize things are changing daily and days can be hectic. Sometimes those changes can cause scheduling conflicts that may result in a canceled or missed scheduled appointment or procedure. When clients do not call to cancel an appointment, they may be preventing another patient from getting much-needed treatment.

Effective Sunday, May 2nd 2021, Klaich will no longer be open on Sundays. Our days and hours will be Monday through Friday from 7:20 am to 6 pm and Saturdays from 8 am to 4 pm. If your pet requires immediate medical attention on a Sunday, please reach out to one of our local emergency facilities.

Again, we appreciate and value you as a client and want to thank you for your support as we transition through this season.

Cancellation and No-Show Policy

We understand that there may be times when you must miss an appointment due to emergencies or obligations from work or family. However, when you do not call to cancel an appointment, you may be preventing another patient from getting much-needed treatment.

If an appointment is not canceled at least 24 hours in advance or a scheduled appointment is missed, your account will automatically be charged a $25.00 cancellation fee.

Due to the large block of time needed for surgery and dentistry, last-minute cancellations can cause problems and added expenses to our office.

If a surgery or dental procedure is not canceled at least 2 days in advance, your account will be charged a $50.00 cancellation fee.

If a surgery or dental procedure appointment is missed, your account will be charged a $100.00 no-show fee.

A $100.00 deposit will be required for all new client/patient surgeries and dental procedures. The deposit amount will go towards the cost of the surgery or dental procedure at check-out.

All clients will be required to leave a $50.00 deposit per pet if they are scheduling multiple pets for a surgery or a dental procedure on the same day. The deposit amount will go towards the cost of the surgeries or dental procedures at check-out.

Due to the increased demand for our Reno vet services, there will be an additional fee for visits without an appointment in order to provide optimal care for our patients. Learn how to schedule an appointment on our Policies page.

We appreciate your understanding.  

Online Pharmacy

If you need to refill or request a prescription for your pet, we are now providing you with an Online pharmacy! Shop local products and medications for your furry friends.

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Do You Have Questions Regarding Canine Influenza?

Here are some facts about Canine Influenza:

  • Signs your pet may have the flu are coughing, lethargy, loss of appetite, and sometimes nasal discharge. In some dogs, the cough can look more like vomiting or retching. The flu virus can survive in an environment for up to 24 – 48 hours. Dogs can be shedding the virus before they are showing any clinical signs. Pets that are displaying any symptoms should be isolated from other dogs for at least 3 weeks.
  • To promote Reno NV animal care, we are offering the canine influenza vaccine.
  • It is a 2-vaccine series. After the first vaccine is administered a booster vaccine needs to be given 2 – 4 weeks after. It can take up to 2 or 3 weeks after the booster is given to be effective.
  • The vaccine that we are administrating is for both strains of canine influenza. We have not had any side effects from the vaccine, but it could be a possibility as with any vaccine. The vaccine is a killed virus and cannot cause the flu.
  • Our Reno animal hospital requires the vaccine for patients that will be boarding at our facility.
  • We highly recommend the vaccine if you take your pet to Reno pet boarding, daycare, grooming facility or dog parks.  Owners should check with their facility, as the vaccine may be a requirement. If your pet is displaying any influenza symptoms, please bring them in for an exam.  For the protection of all of our patients, we are requesting you to leave your pet in your car while you check in with the front desk.  We will then have the doctor conduct the examination in your car. Give us a call at Klaich Animal Hospital if you have any questions or concerns.

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